The current progress and future prospects of digital transformation in Mongolia’s public service
Author(s): Bat-And Tumurtogoo, Erdenebat Batpurev and Baljinnyam Gungaa
Abstract: Since 2002, Mongolia has pursued the development of e-governance and the digital transformation of public service delivery. The introduction and advancement of the ‘E-Mongolia’ digital public service platform have brought significant changes to the way’s citizens access government services, as well as to the quality and accessibility of those services. At present, more than 80 percent of Mongolia’s adult population are internet users or registered digital service users. Both the frequency of use and the number of users continue to increase, and digital services are becoming increasingly integrated into everyday life. The time and cost spent by citizens to obtain public services have decreased, and the digitalization of official documents has improved the accessibility of e-government services. However, disparities in broadband network coverage, internet connectivity, digital and information technology infrastructure, as well as variations in citizens’ educational levels, continue to affect the accessibility of public services in certain provinces, districts, and local communities. Therefore, accelerating the digital transformation of public services necessitates the development of infrastructure across multiple domains, including e-government services, electronic governance, digital trust and security, and cloud technologies.
DOI: 10.33545/26646021.2025.v7.i12a.766Pages: 09-15 | Views: 120 | Downloads: 20Download Full Article: Click Here
How to cite this article:
Bat-And Tumurtogoo, Erdenebat Batpurev, Baljinnyam Gungaa.
The current progress and future prospects of digital transformation in Mongolia’s public service. Int J Political Sci Governance 2025;7(12):09-15. DOI:
10.33545/26646021.2025.v7.i12a.766
